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TELUS PureFibre Internet® Review for 2024: Plans, Pricing & More 


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Key Takeaways

  • TELUS PureFibre Internet® is known to be one of Canada’s fastest and most reliable internet service providers, offering connection speeds of 250 Mbps to 3,000 Mbps through its PureFibre® networks. 
  • Some potential downsides of using TELUS PureFibre Internet® include its availability and pricier plans compared to other ISPs, which is dependent on the region. 

TELUS PureFibre Internet provides fast internet browsing with speeds of up to 3,000 Mbps. Available in Western Canada, TELUS is used and enjoyed by millions of Canadians.

Below is a thorough review covering its plans, speed, and customer service. 

This article was sponsored by TELUS. All opinions are mine.

What is TELUS PureFibre Internet®? 

TELUS PureFibre Internet® is a high-speed Internet service provided by the major telecommunications company TELUS. 

Unlike alternative internet providers like Shaw-Rogers in the West, TELUS PureFibre Internet® operates exclusively using fibre networks, meaning users experience fewer negative impacts to their internet connection.

This allows TELUS PureFibre Internet® to provide 3,000 Mbps extremely fast download and upload speeds, crowning it as western Canada’s best internet service provider in formal studies and internet speed tests alike. 

Apart from TELUS’ PureFibre Network®, the TELUS Corporation offers fast wireless internet to rural areas through the TELUS Smart Hub, powered by TELUS 5G and LTE Networks, making this an innovative alternative for customers living in remote communities or areas that are more challenging to serve with a traditional broadband connection.

TELUS PureFibre Internet® Availability

As their home internet services are exclusively provided through fibre optics requiring a physical connection, internet plans are currently available in select locations within three provinces: Alberta, British Columbia, and Quebec. You can check if your area is already fibre-connected on their website

TELUS is dedicated to enhancing the coverage, speed, and reliability of its global-leading networks across Canada. The company has invested nearly $240 billion in network infrastructure, spectrum, and operations since 2000, and has an additional $81 billion planned investment by 2027 to bring PureFibre networks to more communities and Canadians.

TELUS PureFibre Internet® Plans And Pricing

TELUS Home Internet offers various plans for its users. All fibre plans provide strong coverage, allowing for fast download and upload speeds that handle everything from video calls to high-resolution gaming.

You can use the table below to see what TELUS PureFibre Internet® has to offer. 

Main Internet-Exclusive Plans Of TELUS PureFibre Internet® 

Plan NameMTM Price*2 Year Contract*Download SpeedUpload SpeedNumber Of Devices
PureFibre® Internet 250$105/mo$85/mo250 Mbps250 Mbps6-12
PureFibre® Internet 500$115/mo$95/mo500 Mbps500 Mbps12-18
PureFibre® Internet Gigabit$125/mo$105/mo940 Mbps940 Mbps20+
PureFibre® Internet 1.5G$135/mo$115/mo1500 Mbps 940 Mbps30+
PureFibre® Internet 3G$145/mo$125/mo3,000 Mbps3,000 MbpsUp to 100

* If you are a TELUS Mobility or Koodo customer, you will enjoy an extra $10/mo discount. 

Pros And Cons Of TELUS PureFibre Internet®


  • Bundle deals are available to let you save money. 
  • Current TELUS Mobility users get special discounts. 
  • Its 100% fibre-to-the-home connection guarantees a fast internet speed and the most reliability compared to traditional cable internet. 
  • You get a $20 monthly discount if you apply for the 2-year plan. 


  • It’s only available in Alberta, British Columbia, and Quebec. 

TELUS PureFibre Internet® Customer Service

The TELUS PureFibre Internet® customer service can be contacted online, by phone, or in-store. This wide variety of options ensures customers can easily get the help they need in no time whenever problems arise with their Internet subscription. 

If you prefer contacting TELUS through online platforms, you can use TELUS Assist, a 24/7 chat virtual assistant, or reach out to the company’s Twitter support page. 

Alternatively, to get technical assistance over the phone, you can call TELUS customer contact number at any time of the day. Just note that for inquiries or problems concerning your account & billing, the company’s customer service line is only open from 9 am to 7 pm. 

Are There TELUS PureFibre Internet® Plans For Seniors?

Yes, there are TELUS PureFibre Internet® plans for seniors, but only for those considered to have low income. These plans are part of TELUS’ “Connecting For Good” programs that aim to help the most marginalized Canadians access affordable mobility and internet plans.

TELUS’ Internet for Good program provides three affordable plans for qualifying low-income seniors: Internet 25, Internet 50, and Internet 150.

Internet 25, the cheapest option, only costs $10 a month for a connection that reaches up to 25 Mbps and includes 300GB of monthly data. Internet 50 costs $20 a month for up to 50 Mbps and unlimited data, while Internet 150 costs $35 a month for up to 150 Mbps and also includes unlimited data.

Internet for Good plans are not bound by contracts, they can be cancelled anytime without cancellation fees. 

Is TELUS PureFibre Internet® Worth It? 

Being named one of Canada’s fastest and most reliable Internet service providers, TELUS PureFibre Internet® is a worthy option for those needing a reliable Internet connection. Across many available plans to choose from, you can enjoy fast connection speeds and 24/7 customer service as a TELUS customer.

Plenty of discounts are also available for loyal TELUS customers and through the company’s bundle deals, giving you many opportunities to reduce expenses if needed. 


Is TELUS a good Wi-Fi provider? 

Yes, TELUS is a good Wi-Fi provider. It offers various Internet plans, 24/7 customer service, and plenty of discount opportunities for its loyal customers. TELUS also offers Wi-Fi Plus, a custom Wi-Fi add-on service for $10/mo. 

How reliable is TELUS? 

TELUS is a reliable company. It’s one of the leading telecommunications corporations in Canada, providing mobility and Internet services to millions of Canadians. Their customer service is available 24/7, so rest assured that this company will have your back whenever problems arise. 

Is TELUS PureFibre Internet® fast? 

Yes, TELUS PureFibre Internet® is fast. It offers a minimum Internet speed of 250 Mbps for its PureFibre® networks, which is more than enough to stream high-quality or even 4K videos. Plans that reach 3,000 Mbps are also available. 

Which provider offers the fastest internet in Western Canada? 

TELUS has Western Canada’s fastest internet and offers plan speeds reaching up to 3,000 Mbps of download and upload speed through their fibre connections. 



Gravatar for Enoch Omololu, MSc (Econ)
Enoch Omololu, MSc (Econ)

Enoch Omololu, personal finance expert, author, and founder of Savvy New Canadians, has written about money matters for over 10 years. Enoch has an MSc (Econ) degree in Finance and Investment Management from the University of Aberdeen Business School and has completed the Canadian Securities Course. His expertise has been highlighted in major publications like Forbes, Globe and Mail, Business Insider, CBC News, Toronto Star, Financial Post, CTV News, TD Direct Investing, Canadian Securities Exchange, and many others. Enoch is passionate about helping others win with their finances and recently created a practical investing course for beginners. You can read his full author bio.

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