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TELUS Online Security Review For 2023: Is It Worth It?

This article was sponsored by TELUS. All opinions are mine.

TELUS Online Security helps safeguard your identity and devices from potential cyber threats. This subscription-based service is available for everyone in Canada, including those not using TELUS as their internet or mobile provider. Plus, it’s more than just software, offering dedicated identity restoration specialists and 24/7 live support.

This review article lists everything you must know about TELUS Online Security. Keep reading to learn about its key features, plans, pros, and cons to decide whether this service meets your online security needs.

Key Takeaways

  • TELUS Online Security is a legit software that protects your identity and finances by detecting, preventing, and helping you recover from cybercrimes.
  • The three main subscription plans of TELUS Online Security include the Standard, Complete, and Ultimate plans. However, the $8 Basic plan is also available for those who want to minimize their expenses in exchange for a lower level of cyber protection.

What is TELUS Online Security?

TELUS Online Security is a powerful cybersecurity solution provided by TELUS and powered by NortonTM, a global leader in cybersecurity.

TELUS Online Security helps protect you from identity theft and other cybercrimes that cost Canadians over $530 million in 2022.

Though services like TELUS Online Security greatly reduce the risks, there’s no foolproof defence against online fraud. Hence, if you fall victim, TELUS Online Security offers support from dedicated experienced specialists, as well as Identity Theft Reimbursement Coverage6 for related expenses of up to $1 million, depending on your plan.

How Does TELUS Online Security Work?

TELUS Online Security helps you prevent, detect, and recover from cyber threats. Let’s dive into how it works.

Prevention

Reduce your risk of hackers getting your personal information through a combination of:

  • Device Security for real-time protection for your PCs, Macs, smartphones, or tablets against ransomware, viruses, spyware, malware, and other online threats.
  • Secure VPN encrypts your personal information and secures your connection with a single click each time you go online, even with public Wi-Fi.
  • Password manager provides the tools you need to create, store, and manage every password safely and securely with your very own encrypted, cloud-based vault.

These tools help you avoid malicious links and websites, browse the web anonymously with an encrypted connection, and assist you in generating stronger passwords without losing track of them.

Detection

TELUS Online Security detects potential risks to your personal and financial data by monitoring the dark web, and advanced plans also include monitoring for social media platforms[1], and your bank and credit accounts[2]. Receive notifications whenever your personal information is found on the dark web or if suspicious activity is detected, such as a loan application being opened in your name, so you can take action to protect your accounts.

Recovery

In the unfortunate case that you are a victim of identity theft, you can have peace of mind knowing you have access to 24/7 live support.

A dedicated specialist will handle your case, assisting you from beginning to end. Depending on your TELUS Online Security plan, you’ll have up to $1 million in coverage* for related expenses to help resolve your case, including the cost of lawyers, experts, applications, court filings, notarizations, replacement ID cards, lost wages, and more. Plus, if you ever lose your wallet containing your identification and financial cards, you’ll be assisted by professionals in promptly cancelling and replacing your cards.

Note: The extent of cybersecurity protection may vary depending on your plan. For example, TELUS Online Security Standard includes up to $25,000 in Identity Theft Reimbursement Coverage, while the Ultimate plan includes $1 million.

TELUS Online Security Plans And Pricing

There are three TELUS Online Security plans: Standard, Complete, and Ultimate.

All of these plans offer device security features, password manager, dark web monitoring, and full-service identity restoration.

However, some of their features, especially bank-related ones, vary. So, use the table below to see the differences between plans.

PlanStandardCompleteUltimate
Price Per Month$10$20 or $15 when bundled with another TELUS service*  $30 or $20 when bundled with another TELUS service*
Number of Protected and VPN-supported Devices310    20
Bank, Credit Card, and Investment Activity Alerts[3]NoNoYes
Credit Monitoring[4]One-BureauOne-BureauTwo-Bureau
One-Bureau on–demand Credit Report & Credit Score[5]MonthlyDailyDaily
Dark Web MonitoringYesYesYes
Password ManagerYesYesYes
Social Media MonitoringNoYesYes
Stolen Wallet AssistNoNoYes
Identity Theft Reimbursement Coverage[6]Up to $25,000Up to $100,000Up to $1M

*Offer subject to change without notice. TELUS Online Security (“TOS”) does not require a 2-year agreement. Regular price of TOS Complete is $20/month, and TOS Ultimate is $30/month. Regular price is subject to change without notice. New and existing TELUS mobility or home services customers (who are currently not subscribed to TOS Complete or TOS Ultimate) will receive a discount of $5/month on their Complete subscription or $10/month on their Ultimate subscription for 24 months, as long as they keep their bundled mobility or home services active. Discount will expire after 24 months from activation of TOS, and regular price will apply from month 25. Final eligibility for the services will be determined by a TELUS representative.

Alternative Plans

Basic

For those who want a cheaper cybersecurity solution, TELUS Online Security offers the Basic plan for only $8 monthly[1]. With this plan, you can protect up to 2 devices and provide a secure VPN with bank-grade encryption for both of them.

However, since this plan does not include identity theft restoration and reimbursement coverage, TELUS recommends considering at least the Standard plan for greater end-to-end protection.

Build Your Bundle

TELUS “Build Your Bundle” program allows you to bundle TELUS Online Security with other Home Solutions products. As the name suggests, this program allows you to build your own plan, giving you a choice to bundle any or all of the following:

  • Internet
  • Optik TV
  • Home Security
  • Online Security
  • Home Phone

How much you pay for the bundle depends on your chosen services and contract length. Remember, though, that existing TELUS Mobility or Koodo customers can receive up to a $20/monthly discount when building their bundles.

Note: Bundle limitations apply to some provinces.

TELUS Online Security Pros And Cons

Pros

  • You can protect up to 20 devices in a single plan for the Ultimate Plan.
  • The toll-free TELUS Online Security contact number is available 24/7.
  • There’s a variety of plans, making it easy to choose one that suits your needs and budget.
  • TELUS provides many articles and videos that answer common concerns and help users optimize their online security plan.

Cons

  • The Basic plan doesn’t include Identity Theft Reimbursement Coverage.
  • Finance-related protection is only available in more expensive plans.

Is TELUS Online Security Legit And Safe?

TELUS Online Security is a legitimate and safe platform. It’s offered by TELUS, one of the best mobile networks in Canada, in partnership with Norton, the award-winning global cybersecurity company that is trusted by millions of customers around the world.

As a company, TELUS prioritizes the privacy and security of its users. Its systems are protected with firewalls, encryption protocols, and automated time-outs, ensuring your information’s safety and preventing unauthorized access.

Alternatives To TELUS Online Security

If you think TELUS Online Security doesn’t meet your cybersecurity needs, consider the alternatives below. They’re some of the most trusted and popular cyber protection software available.

NordVPN

NordVPN is one of the best VPNs in Canada, offering over 5,500 servers to protect your online privacy. Like TELUS Online Security, it provides threat protection and dark web monitoring. However, NordVPN offers better protection when connecting your devices with each other. After all, it lets you create a Meshnet exclusively for your gadgets.

NordVPN offers three different plans: Standard, Plus, and Complete. The prices vary depending on your chosen term length, but when opting for the 1-year plan, you can expect to pay USD 4.59 up to USD 7.29 monthly.

Bitdefender

Another cybersecurity software that’s widely trusted is Bitdefender. It’s popular for its antivirus, extensive privacy protection, and parental control features across all devices.

The cheapest plan offered by Bitdefender costs $59.99 per year and can protect 3 Windows PCs. On the other hand, the most expensive option, priced at $99.99 annually, covers five devices from major platforms, including Windows, Mac, and iOS devices.

Is TELUS Online Security Worth It?

TELUS Online Security is a worthwhile choice for safeguarding your personal information and devices from dangers like online fraud. Millions of Canadians fall victim to cybercrimes yearly; even the most “techie” individuals aren’t immune to these threats.

TELUS Online Security prevents, protects, and helps you recover from cyber-related crimes. It’s a worthy investment that can give you peace of mind, reduce your online browsing risks, and save you from losing thousands of dollars.

FAQs

Why do I need TELUS Online Security?

You need TELUS Online Security to help safeguard your devices from cybercrimes, including identity theft and fraud. This tool detects unusual activities early on, securing your personal and financial information, and provides recovery support in the case you’re a victim of identity theft.

Is TELUS Online Security free?

No, the TELUS Online Security software is a paid cybersecurity tool. Its cheapest, regular monthly plan costs $10 monthly, with the most expensive one reaching up to $30 a month for more protection and features.

Can I cancel TELUS Online Security?

Yes, you can cancel your TELUS Online Security subscription anytime, as it’s available to all Canadians without requiring a contract. You may do so through your My TELUS account on your web browser or app.

How much does it cost to cancel TELUS Online Security?

Cancelling is free. Upon cancellation, the termination will be effective at the end of your current billing period, and you won’t be charged the following month.

No one can prevent all cybercrime or identity theft. Activation through NortonLifeLock is required.

Choose your plan today on the TELUS website.


  1. Social Media Monitoring Legal Disclaimer:
    Does not include monitoring of chats or direct messages. May not identify all cyberbullying, explicit or illegal content or hate speech. Social Media Monitoring is only available on Facebook, Instagram, LinkedIn, Twitter and YouTube. On Facebook, Instagram, and LinkedIn, only account takeover feature is available. Reimbursement does not apply to identity theft loss resulting, directly or indirectly, from phishing or scams.
  2. Bank and Credit Card Activity Alerts Legal Disclaimer:
    The service does not monitor all transactions at all businesses.
    If your plan includes credit reports, scores, and/or credit monitoring features (“Credit Features”), two requirements must be met to receive said features: (i) your identity must be successfully verified with TransUnion, and (ii) TransUnion and Equifax must be able to locate your credit file that contains sufficient credit history information. IF THESE REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM THE BUREAUS. You will receive Credit Features once the verification process is successfully completed. Any credit monitoring will take several days to begin after your successful plan enrollment.
  3. Bank and Credit Card Activity Alerts Legal Disclaimer:
    LifeLock does not monitor all transactions at all businesses.
  4. Credit Monitoring Legal Disclaimer:
    Credit feature disclosure for 1-Bureau
    If your plan includes credit reports, scores, and/or credit monitoring features (“Credit Features”), two requirements must be met to receive said features: (i) your identity must be successfully verified with TransUnion; and (ii) TransUnion must not be able to locate your credit file that contains sufficient credit history information. If these requirements are not met you will not receive credit features from TransUnion. You will receive Credit Features once the verification process is successfully completed. Any credit monitoring from TransUnion will take several days to begin after your successful plan enrollment.
    Credit feature disclosure for 2-Bureau
    If your plan includes credit reports, scores, and/or credit monitoring features (“Credit Features”), two requirements must be met to receive said features: (i) your identity must be successfully verified with TransUnion; and (ii) TransUnion and Equifax must not be able to locate your credit file that contains sufficient credit history information. If these requirements are not met you will not receive credit features from the bureaus. You will receive Credit Features once the verification process is successfully completed. Any credit monitoring from will take several days to begin after your successful plan enrollment.
  5. Credit Report & Credit Score Legal Disclaimer:
    CreditVision credit score is based on TransUnion data. Third parties may use different types of credit scores to assess your creditworthiness.
  6. Identity Theft Reimbursement Coverage Legal Disclaimer:
    The Identity Theft Reimbursement Coverage, with a limit of up to $25,000 for Basic Plus, up to $100,000 for Premium, and up to $1 Million for Premium Plus, is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company, under group or blanket policies issued to LifeLock or its respective affiliates for the benefit of its Members. Please refer to the actual policies for terms, conditions, exclusions of coverage, and for the types of experts that may be covered for reimbursement of professional service fees. Experts not specified in the policies will not qualify for reimbursement jurisdictions. Review the Summary of Benefits under the Insurance Coverage (Canada) here.

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Author

Gravatar for Enoch Omololu, MSc (Econ)
Enoch Omololu, MSc (Econ)

Enoch Omololu is a personal finance expert and a veterinarian. He has a master’s degree in Finance and Investment Management from the University of Aberdeen Business School (Scotland) and has completed several courses and certificates in finance, including the Canadian Securities Course. He also has an MSc. in Agricultural Economics from the University of Manitoba and a Doctor of Veterinary Medicine degree from the University of Ibadan. Enoch is passionate about helping others win with their finances and has been writing about money matters for over a decade. He has been featured or quoted in Forbes, The Globe and Mail, Business Insider, Winnipeg Free Press, Wealthsimple, CBC News, Financial Post, Toronto Star, CTV News, Canadian Securities Exchange, Credit Canada, and many other personal finance publications. You can learn more about him on the About Page.

His top investment tools include Wealthsimple and Questrade. He earns cash back on purchases using KOHO, monitors his credit score for free using Borrowell, and earns interest on savings through EQ Bank.

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