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TurboTax Live Review: How To Get Expert Help With Your Taxes


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The 2024 tax season is almost here when Canadians must file their income and benefit returns for the 2023 tax year.

Tax season means different things to different people. For some, it is an opportunity to get a nice tax refund and have extra cash to spend on their New Year’s resolutions.

For others, tax season is that dreaded time of the year when they have to shuffle hundreds of receipts, payment slips, and tax documents and worry about missing deductions or getting audited by the CRA.

What options are available this tax season if you need expert tax help?

Whether you are an independent contractor, freelancer, self-employed individual, or small business, an affordable online tax service such as TurboTax Live can help.

Even if you don’t fall into these categories, this service is helpful if you’d rather avoid the hassle of doing your taxes or you are looking to avoid errors and maximize your tax refund.

This TurboTax Live review covers its features, benefits, costs, and downsides.

TurboTax Live Canada

TurboTax Live is one of the tax preparation services offered by TurboTax. It is managed by Intuit, the same company that owns QuickBooks and Mint.

The company recently introduced its TurboTax Live product (Assist & Review) & service (Full Service), providing access to tax experts who assist you with filing your tax return.

Unlike meeting an accountant in person, this service is much cheaper, and you can complete your taxes from the comfort of your home. But like an accountant, their experts have years of tax experience.

Also, it is secure and offers guarantees that we will cover later in this article.

Related: Work From Home Tax Deductions in Canada

How TurboTax Works

TurboTax offers tax preparation software you can use to prepare your tax return. They include:

  • Free online tax software you can use for basic and simple returns
  • Standard package for students, family, and individual returns
  • Premier tax software package for those who have investments and rental income to report, and
  • Self-employed tax return filing for individuals who are reporting self-employment income.

You can get a 15% discount on these TurboTax products here.

All three paid packages are available on a do-it-yourself basis, with access to some support via email, phone, and chat.

They also offer step-by-step guidance to help you complete required tax forms and take advantage of applicable tax deductions.

That said, everyone’s tax situation is different. In some cases, you may want a tax expert to help you figure out how to:

  • Reduce your tax burden
  • Treat business income
  • Write off business expenses
  • Complete a GST/HST return
  • Take advantage of recent tax changes

These are just a few examples. If you need expert advice to complete your return or prefer someone else to do it, TurboTax Live can help. The main TurboTax Live offerings are:

TurboTax Live Assist & Review

With TurboTax Live Assist & Review, you get access to unlimited tax advice from a tax expert.

When you have completed your return, they perform a complete review before you file to ensure nothing is missing.

This service is also available to self-employed individuals.

  • Cost for personal return: $79.99 per return
  • Cost for self-employed return: $99.99 per return
  • You can get a 15% discount on this service using the link above

TurboTax Live Full Service

What TurboTax Full Service does is to have an expert complete your taxes on your behalf.

You answer a few questions, and they optimize and complete your return, review it with you over the phone, and file it with the CRA once you have signed off.

A TurboTax expert does all the work, so you don’t have to worry about anything.

The TurboTax Live Full Service is also available for self-employed individuals and includes “Audit Defence.” If you are audited by the CRA, a TurboTax expert will represent and defend your tax return to the CRA at no additional cost.

  • Cost for individual personal return: $129.99 per return
  • Cost for self-employed return: $199.99 per return
  • You can get a 15% discount on this service using the link above

Benefits of TurboTax Live

1. Access to tax experts with an average of 10 years of experience.

2. Peace of mind that you won’t miss out on deductions, tax credits, or have errors in your return

3. Fixed cost, no matter how complicated your tax situation is

4. Easy access to advice with hours of operation running from 9 a.m. to 12:00 midnight, seven days a week during tax season.

5. Convenience since you don’t need to leave the comfort of your home. Communication is done via phone or one-way video chat.

6. Protection from auditing. If something goes wrong, TurboTax will communicate on your behalf with the CRA.  

You also enjoy the guarantees that come with TurboTax products and services, including:

  • Maximum refund
  • 100% accuracy, and
  • Data and account security

Downsides of TurboTax Live

TurboTax Live Full Service is not currently available in Quebec.

Also, it costs $79.99 – $99.99 for the TurboTax Live Assist & Review Service and $129.99 – $199.99 for the TurboTax Live Full Service.

Is TurboTax Live Worth It?

TurboTax is one of the world’s most popular online tax preparation services.

If you need expert help completing your individual or small business return, this service can help you maximize your refund while utilizing all available deductions and tax credits.

Access to unlimited expert advice means you won’t have to fret about making mistakes. And, with the Full Service, someone else does all the work.

Have you used TurboTax Live for your tax filing? Let us know about your experience in the comments.

Related: TFSA Taxes.

TurboTax Live Review


TurboTax Live offers expert tax advice and assistance to help you file your tax return in Canada. This TurboTax live review covers its online tax software service, benefits, costs, downsides and more.


  • Access to tax experts
  • Peace of mind
  • Maximum refund
  • Convenient
  • 100% accuracy guarantee


  • The Full Service is not available in Quebec


Gravatar for Enoch Omololu, MSc (Econ)
Enoch Omololu, MSc (Econ)

Enoch Omololu, personal finance expert, author, and founder of Savvy New Canadians, has written about money matters for over 10 years. Enoch has an MSc (Econ) degree in Finance and Investment Management from the University of Aberdeen Business School and has completed the Canadian Securities Course. His expertise has been highlighted in major publications like Forbes, Globe and Mail, Business Insider, CBC News, Toronto Star, Financial Post, CTV News, TD Direct Investing, Canadian Securities Exchange, and many others. Enoch is passionate about helping others win with their finances and recently created a practical investing course for beginners. You can read his full author bio.

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1 thought on “TurboTax Live Review: How To Get Expert Help With Your Taxes”

  1. Gravatar for Daren

    I have used TurboTax before and the Live support was useful. I will try to do it on my own now as I understand the forms and tax credits better.

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