Wise (formerly TransferWise) Canada Review: Send and Receive Money at a Low Cost

If you send money abroad often or even once in a while, then you must have experienced the pain that comes with shelling out high bank transfer fees. This is in addition to the highly skewed exchange rates that include all kinds of hidden fees and are never in your favour.

In my bid to minimize the fees I paid when transferring money abroad, I came across Wise, formerlyTransferWise, an international money transfer service.

Wise has a unique system for moving money across borders that makes their service significantly cheaper and faster for most transfers…up to 8 times cheaper than your bank!

Even if you are not sending money to someone abroad, Wise makes it easier for you to access money when you are abroad. You pay a small fee and enjoy the much better mid-market rate of exchange. The same advantage exists for freelancers who receive payments in foreign currency.

This Wise review covers how the service works, fees, and how they compare to their competition including PayPal (Xoom), Western Union, Money Gram, Revolut, World Remit, Remitly, and others.

What is Wise (formerly TransferWise)?

TransferWise is now Wise. Because they help people with much more than just transfers. They offer the international account used by over 10 million people to live, work, travel, and do business around the world.

Wise is a financial technology company that was launched in 2011 by Kristo Kaarmann and Taavet Hinrikus. The company is based in London and has offices in other parts of the globe.

Wise currently services millions of customers who transfer up to $6 billion every month and it is backed by well-known investors including Richard Branson, Max Levchin, Peter Thiel, Index Ventures, David Yu, and many others.

How Does Wise (TransferWise) Work?

Wise helps you to send money, receive money, and spend money internationally (to over 70 countries) at a low cost. 

Typically, when you are sending money abroad, it involves middlemen (banks) who markup the spot exchange rate (aka interbank rate or mid-market rate) and add other hidden fees, costing you lots more in total charges.

With Wise, you pay a small upfront fee and they exchange the currencies at the mid-market rate which you can easily confirm online using Google, Yahoo, or Xe.com.

The mid-market rate is as close to a competitive rate as you can get at any given time and is what the banks use when conducting transactions with each other.

The bottom line is that with the transparent fee charged by Wise and real exchange rate conversion (which can also be guaranteed for a time period), you get the most bang for your money and enjoy significant savings.

Wise can afford to make things cheaper because of its innovative approach to keeping currencies local so they do not have to cross the border. This is how it works:

Let’s say you want to send $1,000 CAD to someone in the United States. Instead of transferring that money across the Canadian/U.S. border, Wise adds your CAD currency to their account in Canada and pays your intended recipient in the U.S. from their USD account located in the United States. 

If someone else wants to do the reverse transaction i.e. pay a recipient in Canada, they pay using Wise funds already present in their Canadian bank accounts and keep the USD in their U.S. accounts.

This strategy removes the need to transfer money across borders (transfers remain local) and thus cuts the transfer costs.

1. In order to use their services, you need to create an account. This process takes only a minute or so. After opening your account, you can initiate your transfer.
2. Enter your basic details and the information of the person who is receiving the money and their bank details. The recipient does not need to have a Wise account and can also be a business or charity.
3. Verify your identity by uploading the required ID and proof of address. The verification process may take up to 2 days so you should complete this step before you plan to send funds.
4. Fund your transfer using various methods including bank transfer, debit card, credit card, online bill transfer, SWIFT, wire transfer, SOFORT (Europe), etc.

When sending money from Canada, it takes 1-3 working days for your funds to reach Wise depending on your method of payment. Some transfer limits to be aware of are:

• Direct debit CAD transfers: $9,500 CAD per 24 hours and a bi-weekly limit of $30,000
• Credit and debit cards: $3,000 CAD per transfer
• Local wire transfer: $1.5 million CAD per transfer

Banks that support automatic debit from your account to Wise in Canada include:

Wise (TransferWise) Fees

The fees you pay when sending money on Wise depends on – 

The amount you are sending: A percentage is charged on the amount and it varies from currency to currency (usually 1% or less).

How you pay for your transfer: Direct debits cost less than when you pay with a credit card. The means of payment may limit the maximum amount you can send per transaction.

Exchange rate: The rate you receive is the mid-market rate which has no markup or hidden fees (same as the rate you see on Google). Depending on the currency, the rate may also be guaranteed for up to 48 hours.

As an example on fees, supposing I want to send $1,000 CAD to a friend in Australia (the currency of recipient is AUD), the following fees apply using a direct debit (cheapest option for CAD transfers).

Total fees = $9.95 CAD (~1%)

*Note that the exchange rate (1.07007) is guaranteed for 48 hours and is the same best rate I would find on Google or xe.com. 

If I decided to pay for my transfer using other options, the following fees apply on Wise for the same $1,000 CAD amount:

• Debit card: $20.09 CAD fee
• Credit card: $26.29 CAD fee
• Domestic wire transfer: $5.50 CAD fee
• Online bill payment: $5.50 CAD fee

These fees are in addition to Wise’s basic fee of $6.22 CAD. For CAD transfers, direct debit is your best bet for the most savings!

Compared to other money transfer services and based on the same amount of money, I would be paying (as of this initial writing on May 28, 2019):

Royal Bank of Canada (RBC): Approximately $66 at an exchange rate of 1.0384 which is almost 3% worse than the mid-market rate.

PayPal: Approximately $42 at an exchange rate of 1.0303 which is almost 4% worse than the mid-market rate and includes PayPal’s currency conversion fee and the additional $4.99 CAD transfer fee.

As is obvious, Wise is the cheapest option in this scenario because they use the more accurate, fair, and favourable exchange rate that does not include any hidden fees.

Currencies you can send and receive through Wise

AUD – Australian Dollar	JPY – Japanese Yen	IDR – Indonesian Rupiah
BGN – Bulgarian Lev	HUF – Hungarian Forint	INR – Indian Rupee
BRL – Brazilian Real	HRK – Croatian Kuna	MYR – Malaysian Ringgit
CAD – Canadian Dollar	NOK – Norwegian Krone
CHF – Swiss Franc	NZD – New Zealand Dollar
CZK – Czech Koruna	PLN – Polish Złoty
DKK – Danish Krone	RON – Romanian Leu
EUR – Euro	TRY – Turkish Lira
GBP – Pounds Sterling	SEK – Swedish Krona
HKD – Hong Kong Dollar	SGD – Singapore Dollar
USD – US Dollar	AED – Emirati Dirham

Currencies that Wise can only send to local bank accounts

CRC – Costa Rica Colón	GHS – Ghana Cedi	PKR – Pakistani Rupee
ARS – Argentine Peso	KES – Kenyan Shillings	RUB – Russian Ruble
BDT – Bangladeshi Taka	KRW – South Korean Won	THB – Thai Baht
CLP – Chilean Peso	LKR – Sri Lankan Rupee	UAH – Ukrainian Hryvna
CNY – Chinese Yuan	MAD – Moroccan Dirham	VND – Vietnamese Dong
COP – Colombian Peso	MXN – Mexican Peso	XOF – West African CFA franc
EGP – Egyptian Pound	UYU – Uruguayan Pesos	ZAR – South African Rand
GEL – Georgian Lari	NGN – Nigerian Naira	ZMW – Zambian kwacha
NPR – Nepalese Rupee	PEN – Peruvian Sol
ILS – Israeli Shekels	PHP – Philippine Peso

How to Contact Wise?

You can reach their support team via email, phone (1-888-445-2780 for Canada), or in-app chat.

Sign Up for a Wise Account here

Wise Multi-Currency Account

Wise offers a multi-currency account that makes it easy to receive and send payments in different currencies at the real exchange rate and without fees or a minimum balance.

It was previously known as the TransferWise Borderless Account.

This account is a great option if you are a freelancer or have a business that does transactions with other businesses located internationally. When you open a Wise multi-currency account, you get their free:

• US account number and routing number
• British account number and sort code
• European IBAN
• Australian account number and BSB code
• New Zealand account number
• Canadian account number
• Turkish Lira account and IBAN
• Hungarian forint and account number
• Singapore dollar account

What this means is that you can receive these 9 currencies and several others as though you had a local bank account and simply avoid having to convert your currencies.

And, you can pay out money easily to recipients in more than 70 countries in their own currency.

Wise charges a small upfront fee if you want to convert currencies in your borderless account. The exchange rate also remains the mid-market rate.

I love the borderless account because instead of opening a US Dollar bank account in Canada and individual accounts for other currencies, this account gives you access to multiple foreign accounts that function like local bank accounts even though you reside in Canada.

When you match the borderless account with a Wise debit Mastercard, the fee savings can be enormous.

The Wise debit card is now available in the US, Switzerland, Singapore, Australia, New Zealand, the UK, and most of the Eurozone.

If you have an address in any of these countries, you will now be able to use your Wise card all around the world and spend in any currency.

The Wise debit card is not yet available to residents of Canada.

Is Wise (formerly TransferWise) Safe and Legit?

Wise is a legitimate company that is regulated by the relevant authorities in the various countries they operate in. For example:

Canada: They are regulated by Authorite des Marches Financiers (AMF) as a money service business. They are also registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC).

United States: Registered with the Financial Crimes Enforcement Network (FinCEN). Their funds are held in banks that are insured under the Federal Deposit Insurance Corporation (FDIC).

United Kingdom: Authorized as Electronic Money Institution by the UK Financial Conduct Authority.

Australia: They are regulated by the Australian Securities and Investments Commission with AUSTRAC.

India: Approved by the Revenue Bank of India.

Japan: Regulated by the Kanto Local Financial Bureau and licensed as a Funds Transfer Provider.

Wise has a Trust Score of 4.7/5 on Trustpilot.

Wise – Pros and Cons

Some of the benefits of using Wise are:

• Convenient and cheap transfers abroad without leaving the comfort of your home
• Transparent upfront fees and a fair competitive mid-market exchange rate
• No hidden fees
• Versatile mobile app
• Excellent customer support
• A free borderless account with the ability to hold balances in over 40 currencies
• Great for individuals, freelancers, and businesses

Cons: Some of the complaints posted by users online include:

• Account deactivation without prior warning
• Delayed account verification
• Delayed transfers
• Limits on amounts that can be transferred
• Limited support on weekends
• No cash pickup option

Wise vs. PayPal (Xoom) vs. Revolut vs. World Remit

Wise generally beats PayPal on the fee front because PayPal applies an exchange rate that includes currency conversion fees which can be significant.

The snapshot below from Wise mirrors my personal findings when I compared sending money (CAD to AUD) on both platforms.

Revolut is a UK-based fintech company offering currency exchange and peer-to-peer payments. I have heard some good things about them and it appears they are launching in Canada soon.

Based on their website, they will offer a service to Canadians that allows you to send money abroad in 150 currencies using the interbank exchange rate and a 0.50% fee (plus a markup on weekends and on certain currencies).

You will also be able to send money abroad in 29 currencies at the mid-market rate at a cost of 0.50% for amounts exceeding $8,000 CAD each month.

It will be interesting to see what their full suite of product offerings will look like when they launch in Canada.

Based on my personal experience with sending money transfers to Nigeria, Wise also generally beats World Remit and Remitly when you factor in the mid-market exchange rate they use.

Wise and EQ Bank

In 2019, EQ Bank partnered with Wise to offer cheap international money transfers to EQ Bank customers. If you have an EQ Bank Savings Plus account, you can now send funds directly in 17 currencies to recipients in 46+ countries using your online account or mobile app.

One advantage of using EQ Bank is that you earn a competitive savings interest rate on any balance you hold in your account.

You can also open an EQ Bank USD account and link it with Wise from your dashboard to make USD payments abroad.

Conclusion

High bank transfer fees and exchange rate markups can significantly eat into the money you are sending abroad. With a service like Wise, you pay lower fees which are apparent upfront. This means more money in your pocket.

Whether you are paying bills, sending money to friends and family, or receiving monies for services rendered, a reliable and cheaper money transfer service will make your life easier.

Open a Wise Account Here.